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Frequently Asked Questions
General Banking FAQs
What are your bank's operating hours?
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How do I open a new account?
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What documents are required to open a bank account?
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What should I do if I lose my debit/credit card?
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Online and Mobile Banking FAQs
How do I enroll in online banking?
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What should I do if I forget my online banking password?
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Is online banking secure?
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Can I pay bills through online banking?
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How do I download the mobile banking app?
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Transaction FAQs
What is the minimum balance required for my account?
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How do I check my account balance?
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How long does it take for a deposit to clear?
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What fees are associated with my account?
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How do I stop a payment on a check?
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Security and Fraud FAQs
How do I report suspicious activity on my account?
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What should I do if I suspect phishing or fraud?
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How does the bank protect my personal information?
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What is two-factor authentication (2FA)?
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How do I update my contact information for security alerts?
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Customer Support FAQs
How do I contact customer service?
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What is the best way to provide feedback or file a complaint?
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Do you have a 24/7 customer service helpline?
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How do I update my personal information?
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Where can I find my account number?
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Additional Services FAQs
Does your bank offer investment services?
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Can I get a certified check or cashier’s check online?
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Do you offer international banking services?
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How do I set up automatic payments?
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International Commercial Bank
info@icb.global
Avenue de la RDC, Mukaza Commune, Rohero, Bujumbura-Mairie, Bujumbura, Burundi
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