GLOBAL
GLOBAL
Home
About
Services
Contact
Login
Sign Up
Home
About
Services
Contact
Login
Sign Up
Frequently Asked Questions
General Banking FAQs
What are your bank's operating hours?
+
How do I open a new account?
+
What documents are required to open a bank account?
+
What should I do if I lose my debit/credit card?
+
Online and Mobile Banking FAQs
How do I enroll in online banking?
+
What should I do if I forget my online banking password?
+
Is online banking secure?
+
Can I pay bills through online banking?
+
How do I download the mobile banking app?
+
Transaction FAQs
What is the minimum balance required for my account?
+
How do I check my account balance?
+
How long does it take for a deposit to clear?
+
What fees are associated with my account?
+
How do I stop a payment on a check?
+
Security and Fraud FAQs
How do I report suspicious activity on my account?
+
What should I do if I suspect phishing or fraud?
+
How does the bank protect my personal information?
+
What is two-factor authentication (2FA)?
+
How do I update my contact information for security alerts?
+
Customer Support FAQs
How do I contact customer service?
+
What is the best way to provide feedback or file a complaint?
+
Do you have a 24/7 customer service helpline?
+
How do I update my personal information?
+
Where can I find my account number?
+
Additional Services FAQs
Does your bank offer investment services?
+
Can I get a certified check or cashier’s check online?
+
Do you offer international banking services?
+
How do I set up automatic payments?
+
International Commercial Bank
info@icb.global
Mukaza, Quartier asiatique, Avenue Songa 11-13, Bujumbura, Burundi
Subscribe
© 2025 International Commercial Bank
Privacy Policy
IMS Policy
AML Policy
FAQs
